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In the world of work, the unexpected
is more the rule than the exception. Because of that, crises are widespread
and, as time wasters, are all too common. Some people live life with their
hair on fire. They seem to thrive on creating crises for everybody else.
The first rule is that the unexpected is not automatically a crisis. It
is a crisis only if the consequence is such that an immediate response is
necessary. The second rule is: plan your crises. Many unexpected events
should be expected. In most organizations a review of last month’s
crises will reveal a pattern of recurrence. Establish plans for handling
recurring crises. And finally, plan your crisis time. Set aside time each
day for management of that day’s crises and handle them at that time.
Make your crises stand in line and take a number. |
